Returns & Exchanges

At TMG Industrial, we stand behind the quality of our equipment and offer a 30-day return policy for unused items in their original packaging to ensure your complete satisfaction. Our goal is to make the return process as efficient as possible so you can get back to your project without delay.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Equipment

  Securely pack the item in its original crate or packaging, ensuring all manuals, hardware, and accessories are included to avoid restocking fees.

• 3.
  Arrange Transportation

  Affix the provided RMA label to the outside of the package and schedule a pickup or drop-off with the designated freight carrier.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned goods, we will issue a refund to your original payment method within 5-7 business days.